Payment Method Policy

kokireng.com is dedicated to ensuring a secure and standardized transaction process for all our customers in Malaysia. To maintain the highest level of financial safety, we have partnered with PayPal as our primary encrypted payment gateway.

1. Payment Method & Integration

All orders are processed through the PayPal secure infrastructure.

2. Financial Data Safeguards

We are committed to providing the highest level of protection for your payment data.

  • SSL Encryption: All online transactions utilize Secure Sockets Layer (SSL) technology to ensure your information remains private.

  • PayPal Secured Payments: All transactions on kokireng.com are completed through PayPal. Payment information is processed directly by PayPal and never handled by our servers.

3. Order Fulfillment Requirements

  • Immediate Settlement: Payment for all orders must be settled in full at the time of submission. We do not offer Cash on Delivery (COD) or any deferred payment options.

  • Currency: All transactions are processed in Malaysian Ringgit (RM/MYR).

4. Resolving Transaction Failures

If a payment fails, the associated order will be automatically cancelled. We recommend the following troubleshooting steps:

  • Verify that your account has sufficient funds for the purchase.

  • Ensure your billing information strictly matches the details on file with your financial institution.

  • For persistent technical issues, please contact your bank or card issuer.

5. Verification & Disputes

  • Confirmation: You will receive a formal order confirmation email once the payment is successfully verified.

  • Security Checks: To maintain a safe shopping environment, we reserve the right to conduct additional verification on specific transactions if necessary.

  • Dispute Resolution: For any questions or billing discrepancies, please contact our support team immediately. We are committed to a fair resolution and will cooperate fully with bank investigations.

Contact & Support

For any inquiries regarding this policy or payment-related assistance, please reach out to us:

  • Email: [email protected]

  • Registered Office: LOT 289, KAMPUNG GUCHIL,
    JALAN BAYAM, 15200 KOTA BHARU,
    KELANTAN, MALAYSIA

Last Updated: March 26, 2026