Shipping & Delivery Policy

At kokireng.com, we prioritize a smooth and dependable delivery process for every order. To maintain our high standards of service within Malaysia, we utilize trusted logistics networks, including FedEx, DHL, and UPS, to bring our products directly to your doorstep.

I. Understanding Your Delivery Timeline

We aim for transparency in our shipping estimates. Your total waiting time is composed of two phases:

  1. Order Processing (Handling):

    • Duration: 1 – 2 Business Days (Monday to Friday).

    • Daily Cut-off: Please complete your purchase by 4:00 PM (Kuala Lumpur Time, GMT+8) for same-day processing starts.

    • Note: Orders confirmed after the cut-off or during weekends will be queued for the following business day.

  2. Transit Time (Shipping):

    • Duration: 3 – 7 Business Days.

    • Total Arrival Time: Expect your package within 4 – 9 Business Days from the date of payment.

II. Shipping Fees within Malaysia

Our shipping rates are straightforward and based on the total value of your cart:

  • Complimentary Shipping: Available for all orders exceeding RM100.00 (Applicable to both West & East Malaysia).

  • Standard Flat Rate: A fee of RM15.00 applies to orders under RM100.00.

  • Final costs are always visible at checkout before you finalize your payment. No hidden handling fees.

III. Tracking & Notifications

Stay updated on your parcel’s journey:

  • Email Alerts: You will receive an automated dispatch notice as soon as your items leave our facility. This includes a unique Tracking ID.

  • Self-Service Tracking: Members can log in to their dashboard under “Order History,” while guests can track via our portal using their Order Number.

IV. Modifying or Cancelling Orders

  • Before Dispatch: If you need to change your delivery address or cancel the order, please reach out to [email protected] immediately. We process these requests free of charge as long as the shipping label hasn’t been created.

  • After Dispatch: Once the parcel is with the carrier, we cannot redirect it. Please refer to our [Return & Refund Policy] for post-delivery options.

V. Operational Considerations

  • Business Hours: Our fulfillment center operates Monday through Friday. We rest on Malaysian public holidays and weekends.

  • Unforeseen Delays: While we strive for 100% punctuality, factors such as monsoon weather, carrier disruptions, or high-volume festive seasons may occasionally shift delivery dates.

Contact Us

For logistics support or specific shipping inquiries, please contact:

  • Support Email: [email protected]

  • Registered Address: LOT 289, KAMPUNG GUCHIL,
    JALAN BAYAM, 15200 KOTA BHARU,
    KELANTAN, MALAYSIA

  • Availability: Mon-Fri, 9 AM – 6 PM (Local Malaysia Time)

Last Updated: March 26, 2026